Telstra will be upgrading its mobile base station that services Hay to bring a better 4G/5G user experience.
Mobile services in the area will be temporarily affected while the upgrade works are underway.
Keep up to date on this outage via https://www.telstra.com.au/outages
Temporary disruptions
Telstra mobile customers will receive texts advising of the upcoming work.
Landline services, NBN and Satellite internet services, and mobile coverage from other providers will not be impacted.
Any calls to Triple Zero from a Telstra mobile when the site is off air will automatically connect to another mobile network if available for connection to emergency services.
The site will need to be switched off during the following periods:
- From 7am to 5pm Thursday 29 January to Sunday 1 February 2026, intermittent outages with 1 sector to be offline and 2 to remain active
- From 7am to 7pm Monday 2 February to Tuesday 3 February 2026, full site outage
- From 7am to 5pm Wednesday 4 February 2026, full site outage
Tips for improving connectivity while works are underway.
Telstra customers can continue to make calls and send texts during disruption to mobile services by switching on Wi-Fi Calling. This is a free setting on most popular mobile phones and allows your mobile to make and receive mobile calls while connected to Wi-Fi.
We also encourage business owners talk to their bank about connecting their EFTPOS terminals to their NBN or Wi-Fi connection to prevent delays in processing transactions. |